Civica Experience: Harnessing patient feedback to improve care

Civica Experience enables healthcare organisations to understand real-time patient feedback, prioritise risk areas and drive service improvement, as well as highlighting positive comments. Our software provides multi-channel data collection, bespoke analysis and reporting.
Every day Civica analyses thousands of patient experiences for healthcare organisations in the UK and Australia, including the NHS Friends and Family Test, providing a continuous feedback loop between the patient and healthcare professional.