Operational Excellence - The “Big Picture”

Bill (The OpEx Shop) was asked to speak with a group of professionals to help answer the question: “what is Operational Excellence.” That virtual dialog was recorded and broken into a series of video shorts focused on quickly building alignment around how Bill has leveraged Operational Excellence to drive operational improvement, business growth and success.

Operational Excellence
An element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement in employee experience, customer experience, and Operating Profit/EBITDA.

In this video short, Bill addresses the balance between transactional business processes and people while introducing the 4 lenses through which he coaches Operational Excellence: Daily Execution, Strategy Deployment (Policy Deployment), Root Cause Countermeasure and the Team (People).

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The Operational Excellence Shop (The OpEx Shop) leads, or coaches leaders, through resolution of complex business problems, and change, toward "excellence." All while placing special focus on building transferable strengths in the leadership team, and new power in the discipline of Business Operations.

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