Bluetooth Missing? How to Fix Unknown USB Device (Device Descriptor Request Failed) - Netcruzer TECH

No Bluetooth? Bluetooth missing Windows 10? Unknown USB Device (device descriptor request failed) in device manager fix.

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[sdafadssadsa]

It worked! I tried it multiple times and I finally got it to work. Make sure you:
1. Plug off charging cable if on laptop
2. Uninstall the USB devices
3. Shut down (don't restart)
4. Wait 3-4 minutes
5. Power on PC/Laptop

It might be just a coincidence, but only after I did all these steps I got it working again :)

[MethodMank]

I tried literally everything. What saved me in the end was someone's comment beneath here to shut down instead of rebooting after uninstalling the USB items in device manager. When I turned it back on, I got bluetooth back! Amazing.

[maxchanowitz]

Holy crap this worked after hours of slogging through various forums & tech support sites that don't address this particular mode of Bluetooth failure. Thank you, you're the best!

[sdbirder]

I had the same exact problem on my ZenBook 13 UX331FAL. Deleting all USB's didn't work for me. Remembering that the Intel AC 8265 Dual-Band WirelessWiFi adapter supports Bluetooth. I uninstalled it under "Device Manager/Network adapters/Intel(R) Dual Band Wireless-AC 8265
", rebooted and now it's all working again. Thanks for leading me down the right path!!! 🎉🎉🎉

[hachi-machi]

for whatever reason my laptop does this periodically and so I watch this vid every few months, you are saving my life like 4 times a year dude !!

[eleanors]

Thank you so much! I was having the exact same problem as you and couldn't find anything online that worked to fix it. This fixed it perfectly! You're a legend.

[zackoncrack]

oh my god, I spent a good 4 hrs installing everything I could find from forums just for this 4 minute video to save my life. Thank you so much !

[DanMcMullan]

Thank you! I had the exact same issue and tried the same steps up until uninstalling the USB driver. However, the first time I uninstalled the USB driver and restarted immediately, the issue remained. On the second try, I shutdown the computer for 10 minutes and then restarted, and it was fixed. Perhaps additional time was needed with the computer off to clear memory.

[daimlerkrysler]

bruvvv, i literally spent the past two hrs watching every video on youtube and reading every forum on how to fix this sudden thing(Windows 11), and your video (+ the shutdown comments) is the only thing that helped me. thank you.

[red_vortex]

OMG I literally spent hours trying to fix it, reading a bunch of forums and then randomly stumble across this video and boom, fixed in three minutes. Thank you so much.
Just a tip, restart doesn't work, you have to shut down, then remove charger, and then turn back on.

[corinneleachman]

Thank you! I spent all day yesterday while a MS tech had remote control of my computer. He tried multiple re-installs and uninstalls. He never solved the problem. 5 minutes with your video and the problem is solved!

[aegisistatic]

IT WORKED
ALSO REMEMBER TO UNPLUG POWER SUPPLY AND COMPLETELY SHUTDOWN YOUR COMPUTER AFTER YOU UNINSTALL THE STUFFS

[kelvinray]

Here I am 4yrs later and this worked for me on my desktop. It took me a couple of tries but it worked. I looked at many long video's, on Google etc. for hours and nothing worked but this did, thank u so much.

[jasonvoorhees]

About 2 years late but your solution saved me from a headache. I spent more than an hour trying to figure it out and even did a system restore point. All i did was disable the integrated mic in my bluetooth headset and then suddenly windows freezes for a minute and bluetooth disappears.

I also want to add that any other USB devices that are plugged in are affected by some kind of "temporary lag". (This is how or why i actually searched for USB issues in device manager)
When the laptop boots, the devices do not get immediately detected, instead you have to wait until the start-up process is done, theeennn windows detects the plugged in devices. I use a seperate "wired" mouse & keyboard and i noticed they get detected or "started up" way late.

[boysen]

Desktop user here. This worked in my case too - brilliant thanks! Had to experiment a bit with what to Uninstall in the USB group but in the end Bluetooth came back. Also did full power shutdown in between tries

[argomedoreds]

Awesome. It works on a PCIe AX200 which suddenly stopped working. I did uninstall the device you mentioned, shut down and turn on the PC and then Bluetooth start working again.

You won a beer for this video.

[azraellie_]

Worked like a charm. Ended up hitting shut down instead of restart, which I now see helped others in the comments as well. You're a legend G!

[XeiMos_]

Just a tip, if you're on a desktop pc, you literally have to unplug from the wall. Took me a few tries of uninstalling the drivers and restarting to figure that out. Also, this happened to me a few months ago. Last time I just uninstalled the driver and everything was fine. This helped me so much. Can't thank you enough!

[jorjwebbb]

YES!!! Google, Microsoft, and Samsung searches and forums did not find anyone with this answer except you, and it is correct! I may repost your answer elsewhere since this problem is very common.


Does anyone know what caused this particular glitch, besides your solution? Was it Windows Update? Intel update? User mis-config? Driver bug? THANK YOU FOR POSTING THIS!!!

[psychedeliicious]

Did not worked for me :( and I was so exited that it would, when I found this video. Any other tips? tried 3 times. reboot, also shut down after uninstalling all USB devices.