Introduction to ISO Standards and Management Systems

Recorded on May 17, 2022 - ISO Certification can be seen as a complicated and difficult task, yet the benefits are proven, including consistent quality, continual improvement and better product and/or service. Like any journey, ISO standards should be implemented one step at a time.

Join our expert auditor, Ernest Blanchard, as he walks through many of the concerns and misconceptions to help those new to Management Systems and ISO Standards understand the implementation process, the process to certification and the positive impact on the business.

This is the first in a series of introductory webinars that are designed to help new businesses and those new to management systems understand the benefits of ISO standards and how the ISO frameworks provide the necessary foundations of business success.

0:00 Introduction
4:01 Agenda
6:35 Introduction to Management Systems
9:40 High Level Structure
12:29 Clause 4 - Context of the Organization
13:34 Clause 5 - Leadership
14:03 Clause 6 - Planning
15:31 Clause 7 - Support
16:21 Clause 8 - Operations
17:07 Clause 9 - Performance Evaluation
18:10 Clause 10 - Improvement
18:51 ISO 9001: The Fundamental Foundation
21:40 Common Myths
36:05 Q&A

Speakers
Ernest Blanchard - Technical Operations Manager, SGS
Kim Lefrancois - Regional Sales Manager, SGS