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How Flipkart Leverages Generative AI for 600 Million Users
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Catering customer support for 600 million users is a feat in itself. Between sessions at this year’s Arize:Observe, Flipkart’s Anusua (Anu) Trivedi talked to Aparna Dhinakaran about the company’s challenges and generative AI use cases.
Among other things, Anu talked about how tricky measuring success can be.
Trivendi explains that "you have to define it not only for your models but also for your products. There are LLM metrics, but also product metrics. How do you combine the two to see where things are failing? That’s where Arize has been a fabulous partner for us to figure out and create that traceability."
With Arize, Flipkart gained the capability to stitch it together and create the right storyline to improve their product.
Among other things, Anu talked about how tricky measuring success can be.
Trivendi explains that "you have to define it not only for your models but also for your products. There are LLM metrics, but also product metrics. How do you combine the two to see where things are failing? That’s where Arize has been a fabulous partner for us to figure out and create that traceability."
With Arize, Flipkart gained the capability to stitch it together and create the right storyline to improve their product.