I'll never buy another DeWALT tool.

*above are affiliate links

[FinishCarpentryTV]

DeWalt really let me down on this. It is very unfortunate. One other thing they did that I forgot to mention in this video is that when we called the service center for the second motor replacement, I mentioned to them that it had not even been a year since the last motor went out. The man on the phone said they might be able to knock 30% off the replacement cost. I had the phone on speaker and Jon heard him say it too.

When Jon took the saw in they said that it would be $325.00 to replace. Jon then mentioned the 30% discount we were told of over the phone because of how short the previous motor life was. And they literally told him "no one would ever offer that discount, that is not how we do things" Basically calling Jon a liar.

On the bright side, the next saw I choose will still be compatible with my Kizen fence. Let's hope I can get my moneys worth out of this one for now though.

[stephendufresne]

When a man wearing a sweat soaked shirt stops working to make a video because he’s been done wrong, that’s guy that really wants to spread the word.

[rossmanngroup]

Factory authorized. The words that send rage down my spine

[VCGConstruction]

Someone at the factory authorized service center gonna get an ear full after DeWalt sees this video!

[xzaviar]

"When this goes out, Milwaukee".. I'm 60 y/o and as a teen I worked for my Uncle who was a carpenter. His expectation was that he'd "buy it once" and I still have some of the power tools that I got from him; I'm not a carpenter so their just hobbyist tools now but they have had a full life already and still run. It reminds me of just how our expectations have been gradually eroding for the products we buy. Pretty much everything with moving parts is manufactured with an expiration date. Follow the money.

[Sarah_Swede]

Lost us years ago because of the customer service and the Factory Authorized Scammers. All our mobile tools are now Milwaukee and we never looked back. This video is actually the best thing you could have done. This cost them far more than $200. Thanks for all you videos.

[OUTDOORS]

Switched to makita 10 years ago after a couple dewalt drills and impacts burned up within 1 year. My makitas have been going strong now for 10 years used EVERYDAY. 👍

[rclutsam]

I have been watching you long enough to know that you are a completely honest person. Dewalt should have taken care of this, especially after two motor failures. While I know this wasn't your intention, half a million subscribers now get to see first hand their customer service in action.

[reesespieces]

Milwaukee has great customer service. I've emailed them about a part for a chop saw I lost one of the attachments to hold skinny blades. They jusy asked for the part number and I didn't hear anything else 3 days later I got the part in the mail.
Can't really beat that customer service and I will continue to buy thier products.

[RoxStar]

This is such an "own goal" by DeWalt. This channel has been a goldmine in free advertising for them and has pushed me to pick up extra DeWalt tools without even really taking the time to consider other brands. Seeing them in action here was all the proof I needed. Pinching pennies on the reimbursement has dried up a lot of goodwill with me, which I will tell you is going to cost them more than $200. And I'm just one subscriber!

[JonPetersArtHome]

It's a Sad Sign of the times Richard... No one owns or admits their mistakes anymore... love your videos... Keep up the great work!

[freddycugarjr]

That phone call was sickening. A 163 billion dollar company, that's costumer based. Won't pay 200 dollars for damages they caused. Glad you filmed that!

[kendallas]

I'm glad I saw your video. I was looking at a table saw, track saw and a planer. The key word is "was". I hate brands that get shady when they are at fault.

[LikeButter]

If someone at Dewalt sees this video they will most likely reach out and make it right in hopes another video is made to clear up the issue and show good faith.... The rest of us would be screwed.

[bigpermsgarage]

Their tools are too expensive to not have better customer service. Keep up the great work!

[robertcasey]

I had my own business for decades. Multiple venues in multiple states. Never take your customers for granted. This was an opportunity for DeWalt to demonstrate true customer appreciation. Their behavior is inexcusable.

[js]

I would suggest doing your own tool repair folks . The same parts the repair shop is going to install are available to you as well . The armature on my Dewalt 708 basically fried . Found a used one on ebay for $60 . Along with a new set of brushes $11 and I was back in business .

[sekaf]

You have the right attitude. They don’t realize they have lost. Good paying customer who has influence to thousands. Now instead they will be loosing hoards of people….like myself. I hate the BS these company’s do. I really appreciate you not trashing/throwing away the other stuff (spoiled rich kid syndrome) but just explaining in real terms. Blessings my friend and thank you for posting

[caramelypoops]

Having the tool repaired TWICE in such a short period of time would be enough for me. You are right though that fan boys of particular brands are wrong, every brand has its strengths and weaknesses and they all put out both great tools and real stinkers

[sauloldrite]

Sorry to hear that and thank you for sharing! I am a small company owner that does carpentry. Most of my cordless tools are DeWalt and I would add that the DeWalt batteries upon the heavy duty use on the circular saw are tend to overheat and the wiring burns and melts inside. Have been disassembling and repairing them myself by soldering. I bet this video cost em much more than 200 bucks. Have a good one!