Tony Hsieh: The Only Way To Build a Billion-Dollar Company!

Join us on an inspiring journey with American internet entrepreneur and venture capitalist, Tony Hsieh, as he delves into the unconventional success secrets behind his role as CEO of the renowned online shoe and clothing store, Zappos. Discover the profound impact of prioritizing company culture and employee happiness over immediate financial gains, and learn how this philosophy not only sustained but propelled Zappos's growth through genuine customer loyalty and groundbreaking service.

In this video, Tony shares his unique perspective on entrepreneurship, advising viewers to pursue what they are passionate about rather than merely chasing monetary rewards. He emphasizes the significance of long-term thinking and creating a strong company culture, which he believes are essential for sustained business success. Tony's insights are complemented by references to influential thinkers like Jim Collins and practical examples from other successful platforms like Craigslist, showcasing how these ideas manifest in real-world scenarios.

Tony also explores the importance of personal connections in the workplace, advocating for a blend of professional and personal interactions that foster a more cohesive and enjoyable work environment. He discusses Zappos's innovative approach to customer service, including their 365-day return policy and 24/7 call center, which are designed to 'wow' customers and build lasting relationships. This video is a must-watch for anyone interested in learning from one of the most successful entrepreneurs of our time about building a business that's as focused on creating value for its customers as it is on achieving commercial success.

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Thank you for watching - I really appreciate it :)
Much love,
Evan
#Believe

[teohernandez]

Tony and the Zappos culture on why I moved to Downtown Las Vegas, the transformation he did is part of his legacy. He will be deeply missed. RIP Tony

[harunaoseni]

Rest in peace TONY you're an inspiration to us all!

[HarrisonHollers]

I just found out about Tony Hsieh’s death...I’m am shocked and saddened. His Delivering Happiness gave me such hope in life to do something worthwhile, big, and that makes me happy. He was a pioneer and brilliant individual. We lost one of the greats. Rest in Power.

[francesmorales]

One thing chimed was he encouraged his employees to integrate their home personality with work personality. WoW! I’m sure there were many employees who felt a huge weight off their shoulders to be just who they are. Compassion will shine with integrity of their work to ensure everything was done to enhance the customer experience to keep returning.

[judithm.]

Never knew who was behind Zappos until word of his passing. Tony was a genius. I've learn a lot about life and putting things in perspective from recently viewed videos with him. Thank you and rest in eternal peace.

[selfretired]

So grateful to have traveled here today.

Thank you, THANK YOU for sharing Mr Hseih's mindset with us. More of the Corporate world needs this.
RIP Tony Hseih ♡♡

[pastornehi]

Wow. To lose everything and still be happy. That's it for me. Thanks Evan

[kittymaui]

What a winner he is Tony Hsieh - the Rule no. 10 says it all - Just be happy - he was a zen practitioner all along

[zappyliving]

Sucess means finding happiness even if you lose everything - Tony Hsieh

[ashaki]

Just a month I spoke about his vision it ought not to be about money being a business owner it’s the vision and the money will follow.... legends like him seems to slowly are disappearing . Rest in continued positive alignment

[medusaskull]

His last comment in this video is something to remember him by. The ultimate definition of success is when you lose everything you are still happy. Happiness is not external. It can only be found within yourself.

[enhanceyourselves]

Tony, along with Evan have given me a philosophy of how to start my business. I will try and wow my customers to the point that they are truly astonished by how much I value their purchases. This I hope will get my business endless referals and grow at a nice steady pace. Thanks so much Evan, you are helping people in the thousands and millions to lead the life that they want to live. Much love from England.

[GQ-jvuw]

He seemed like a really good person may he rest in peace

[ct]

I am so heartbroken to hear that he has passed away. 💔😔

[PeterTamura]

#9 Maximize customer experience- Pretty amazing, a lot of the ideas, no upsell, no tracking of call times, no shipping cost, 24/7 warehouse, 365 day return policy all center on maximizing the customer experience. So they are actually doing it, not just talking about it. The lesson is the value of establishing a strong relationship with the customer is greater than the cost of being less efficient.

[fliu]

Life is so short, treasure every "second".

[shmales]

I have been working in retail/the corporate environment for over 10 years. This video was so exciting for me! I would love to work for a company that holds to the same values that Mr. Hseih talks about. My favorites were maximizing customer service and forming close bonds with other workers. It just made so much sense to me to think that way and to encourage those behaviors. It seems like it would not only create an awesome working experience, but it would cut down on inner drama and foster a team atmosphere. To have a job where I felt supported and appreciated as an individual and not just because I am performing a function would be amazing. I am kind of a natural people person, so customer service is my niche. It is the one thing about my job that makes it more than a job; and makes it a way to connect with people and share the joy in a product we both love. Getting to know my customers is what makes what I do transcend from selling lotion into forming and keeping lasting professional relationships. So it's so refreshing to know there are other companies out there that encourage those ideals. The idea that a company focuses more on the people in their care than the bottom line is one I would love to see in action. Thanks for the insights!

[benkim]

Being happy even if you lose everything is key to our life mission!

[truthspeaksgroup]

Love him! He bleeds culture and I love it. #TeachTrainEducate #Learn

[ctnancy]

Rest In Peace Tony. Thank you for the inspirations.