Embrace AI Now – It's the Future of UX

• Jen Blatz chatz with Thomas Wilson, top leader CX and Service design. They talk about: ˙
• The future of UX is AI
• Stop running from the future, because AI is the present
• We could be implementing AI in chat in technology so many ways right now
• Reducing call center wait time is a huge opportunity for AI

Thomas Wilson
Experience + Service Design + Strategy
Thomas Wilson is an award-winning UX, CX, EX, Service Designer, and Design Director providing. He currently consults as a Principal Service Designer, Strategist Journey Ops leader. Thomas has moved the needle at 53 startups, and has innovated and transformed clients like: United Healthcare, BCBS, AIG, Experian, AWS, NASA, and Kroger as well as a host of tech startups. From SMBs and Fortune 5s-500s in Big Data, fintech, healthcare, retail, industrial design and internet security. Thomas has been recognized in Inc. 500 twice and his client site was listed in Forbes 'Best of the Web.' He’s been written about in several trade related design and communications books.

00:00 Introduction: The Future of UX and AI
00:23 Embracing AI: Opportunities and Challenges
02:45 AI in Healthcare and Ethics
03:39 AI in Customer Service
06:28 The Future of AI: Natural Language Processing and Robotics
07:57 Conclusion: AI's Impact on Jobs and Society

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[BlatzChatz]

Do you think that AI is going to take your UX job?

[observandoAvida]

Another awesome video. Keep them coming!

[scrooge-mcduck]

AI may take over our jobs in UX only when the U = another AI. Humans trained on other humans' work have the ability to improve an upgrade that work, it's what humans call progress, because humans work to success metrics. These in turn, have been shaped by human evolution and survival. AIs lack these, they do not inherently understand "better" or "improvement" unless supervised by humans. Eventually human training material will run out so AIs will be trained on other AI work, that being a copy of a copy of a copy, and that's when it'll all start deteriorate.