Mastering the art of customer success management with LinkedIn's Erika Tabacniks | CWZ Podcast

Mastering the art of customer success management with LinkedIn's Erika Tabacniks

In this episode of Conversations with Zendesk, we’re joined by Erika Tabacniks, Manager of Customer Success at @LinkedIn.

Erika shares valuable insights into building a supportive and effective customer success team by harnessing the power of AI and fostering a culture of continuous learning and empathy.

Timestamps:
02:32 - Erika defines her pivotal role and responsibilities within customer success management at LinkedIn
05:55 - Using AI to keep customers engaged and drive long-term loyalty
11:25 - The importance of personalized messaging and AI in user communication
17:12 - The necessity of open communication for team support and mental health
18:42 - Strategies for fostering a learning culture within customer success teams
19:38 - Erika's techniques for encouraging a healthy work-life balance
21:02 - Boosting morale by recognizing and appreciating team efforts
23:36 - Proactively using data and AI to address customer needs and preferences
24:50 - A compelling story of exceptional customer service embodying the Japanese concept of Ikigai

Resources mentioned:

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