🚨🤖New: Zendesk Tutorial | Chatbot Setup & Flowbuilder

In this video we're looking into how to setup Zendesk Chatbots using Flowbuilder. We're building a bot persona and customising the bot. We're looking at new features and legacy options available.

By watching the video you can learn how to:
- Automate your business
- Increase customer loyalty
- Increase your sales

Here's what we cover:
00:00 - Intro
00:34 - Prep Work
01:06 - Setup & What's New
01:58 - Create bot
04:18 - Intents
05:35 - Create Answers
12:35 - CX Best Practices
14:56 - Testing

[jokanaan]

It's crazy how much you progressed with your channel in terms of editing, setting and voice clarity. I am going through your Zendesk videos and the difference between one from a year ago and this one is staggering. Good job!

[TRISTINAwithaT]

How do we create the "Start over" button for customers to start a chat over? I've reached out to ZD so many times and have gotten nowhere.
Your videos are saving me.

[TRISTINAwithaT]

I'm not seeing the "Generate Variations" option in the bot setup. I've built my bot out pretty robustly, but cannot figure out how to get the "Start over" button and to get it to work.

[gabrielotero]

Hi, im new in Zendesk and when i put my bot on x it doesnt pop out like options to select, insted i have to write the options like book & amend a trip instead of just pressing the option
i need help with that

[KavyaRaghunath]

How do I add a custom field in the chat bot? I am able to create custom fields for tickets but I can not figure out how to do it for the bot.

[montanaplants]

Is there a way to require the user to enter an email address?

[MerigenApaza]

Hola Dominic, hay manera de tener un feedback de la calificación recibida por el Whatsapp Bot?. Mil gracias por la respuesta

[bowlskiforme]

Love our answerbot, hate the changes from
Chat to Messaging.

Just the fact there is no option to end a chat on messaging, and it’s based on the ticket status, has become a miserable experience.

[Fabricioify]

Hi, when I use ask for details instead of ask for details jump to next option (trasfer agent) can you help me with that please, btw the channel I use is Whatsapp

[MerigenApaza]

Hola Dominic, ¿tiene un video de como configurar un mensaje proactivo por tiempo de espera por el Chatbot - Whatsapp? me ayudaría mucho. Mil gracias de antemano!