Be Professional! Never say this at work! ❌

In this lesson we're going to cover some of the words and phrases you should avoid as well as some useful expressions that will help you to sound more professional.

Using English at work can be a little tricky, especially when you need to deal with problems with your clients, customers or even work colleagues.
- - - - - - - - - - - - - - - - - - - - - - - - - -

Ladies! Need to speak English confidently and fluently at work?
Find me at HEY LADY!💃 my online community helping women to succeed in English!

✨ Hey Lady! empowers women with the language and the opportunities they need to transform their English for work, travel and everyday life.

🌈 WANT TO TRY IT? Join today for only $15!
Use code👉🏼 TRYNOW15

⚡️Overcome your fear of speaking!
⚡️Build your confidence in a ‘judgement-free’ space
⚡️Meet new speaking partners and practise in real conversations
⚡️Improve your skills for interviews, meetings & presentations
⚡️Have fun, stay motivated and above all… 😍ENJOY speaking in English!

If you can read, write and understand English, but struggle to communicate clearly and confidently when you SPEAK, Hey Lady! is the perfect place for you.

USE CODE👉🏼 TRYNOW15 to join for just $15! 🎁🤗

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Take your English skills to the next level:
📚🤓🚀 mmmEnglish Courses 📚🤓🚀

Or read more below 👀

Prepositions are one of the most frustrating parts about English - but they don’t have to be! I’ve created a course that will help you to master the most common English prepositions - I’ll teach you how to use them in context, study how they are used and (importantly) I’ll help you to practise using them! This course includes grammar lessons PLUS imitation practice (so you get to practise your pronunciation with me too!)

👄 Love mmmEnglish imitation lessons?

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Other English Language Tools I recommend!

⭐️Grammarly Grammar Checker: 🤓 Grammarly helps you to see the errors in your writing and your English Grammar by making suggestions and improvements to your writing!

⭐️Audible 👂📚 Listen to audiobooks to improve your English listening skills (AND your pronunciation!) Listen to thousands of books (all of your favourites are available) Plus…
Cancel your subscription at any time (but keep your free book forever!)

mmmEnglish earns a small commission from affiliates mentioned above. We only promote products and services that we genuinely believe will support our students on their English-learning journey. ❤️ Thank you for your support!

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Connect with mmmEnglish Website & Social Media:

👏👏👏 Show your support for Emma & mmmEnglish by subscribing to our channel, liking videos 👍 and commenting to let us know! We love hearing from our students! ❤️

[hanigrapherh]

1. When someone asks you a question and you don’t know the answer:
“I’m not sure, but I can find out.” Or
“I’ll find out for you.” Or
“Let me come back to you on that.”

2. Someone asks you to do something by a specific time - deadline / give a clear cut answer:
YES “ I can get it done by … p.m.”
“ Sure, I can have it done by … p.m.”
NO “ I don’t think I can manage it by .. p.m., but I can have it done by .. p.m.”
“ Actually, I don’t think I can manage it by …, but I can definitely have it done by … ., would that be OK?”

3. Someone is angry or disappointed about something:
“ I understand., let see what we can do”
“ I m sorry, I understaff leta aww what we can do about this “
“ I understand that you came all this way and it’s not ready. Lets see what we can do.”

4. Keeping someone waiting:
“ I’ll be with you in a moment.”
“ Sorry to keep you waiting, I’ll be right there.”
“ Sorry to keep you waiting, I’ll be there with you in just a minute, ”

5. Somebody asks a question, but you neither hear or understand:
“ I’m sorry, I missed that. Could you say it again, pls.?”
“ Sorry, would you mind just repeating that?”
“ Sorry, would you mind just repeating that for me? I missed it.”

[andrewchristian]

Situation 1 1:02
Situation 2 4:29
Situation 3 7:19
Situation 4 9:39
Situation 5 11:20

[parkerabbott]

For angry customers, I liked to use "I apologize for the inconvenience." It didn't put the blame on any one party, offered an apology for the situation without insincerity, and showed empathy to the predicament at hand. Usually it was followed up with some variation of "I understand, " and then some form of next steps/timelines on when it would get done. Works like a charm!

[MubashirullahD]

"I don't know" is very helpful. You move on to ask the right person. Worse is when someone gives the wrong answer than admitting they didn't know. Of course, finding out for them is the better solution.

[elaineandrepont]

“I’ll be with you shortly!” Was what I was taught 30 years ago and it always appeased the impatiently waiting customers.

[nbeqo]

It's not just the Language gap that non-native speakers struggle with, it's mostly the cultural gap. There are soft and strong cultures out there and what is common sense in one language/culture might not be in another.... This video is very helpful. Thanks Emma!

[Malay]

Great teacher in many ways. Smart, articulate, beautiful and kind. Whoever the man is, he's one lucky bloke!

[HimanshuMishra-pwdg]

Wow, fantastic! Emma, your lucid explanations and enacting the situations with another person, make it so comprehensible and easy to understand. I've seen so many videos on YouTube but yours is indeed a special one I must say! Please keep the superb work on! :-)

[mauriceotiskouton]

I can't thank you enough Emma. As always, God bless you.

[gilfabila]

Hello, thank you for the tips / learning I've learned on how to respond professionally to anyone especially when we are at the workplace. "Sorry, I missed it", "would you mind just repeating that? " These expressions are really helpful for us to display professionalism.

[rubyrose]

You can also say 'pardon' or 'pardon me' to indicate you didn't hear them and you need something repeated. This would be appropriate in a more casual office/work environment where you're comfortable with your coworkers and clients. In the social work field, some clients tend to open up more when you can match the language they use. You still have to be professional but it can be done without being too formal.

[aigulgareeva]

Thanks Emma! These situations happen a lot, thank you so much for professional phrases. I do have deadlines, always frustrated when I'm late and don't know what to say. I might sound unsure and rude not knowing it. My colleagues are so nice, never show negative, so I'd like to be polite to them too, but cannot always catch their phrases. Thanks to you now I can have my phrases from this video. Awesome, truly awesome, I appreciate it!

[jch]

Thank you for this video. A fantastic British way of saying nothing, avoiding answer and delegating the responsibility.

[johnnytran]

Emma, Thank you for teaching about nice words at workplace, it's really useful and help me to improve it when I say with our colleagues or my staff. Lovely weekend & Enjoy it to start with good lessons next week

[tarynsandoval]

I love this!!!! I listened to this for my college business class!! Thanks, girl!! I am subscribed now!

[racora]

Great Lesson Emma, I was not that careful with my Vocabulary at work before, thanks so much for sharing it with us your knowledge.

[mohammedal-haddad]

This lesson worths money and it is given here for free. Thank you very much.

[galalsaeed]

I love you Emma... you are a magnificent teacher and many thanks to you.

[lsqmpgk]

That guy understood his assignment.. well done Emma.

[cesartse]

These are great tips that would’ve done a night/day difference in my professional life.

Corporate world is dirty, people take your words and put into the meaning they want to make it work for them, specially for non-natives where sounding “rude” can be very easy.

But this is the reality we live in so every way to improve is always welcome.