How to add custom posts in timeline using Power Automate in Dynamics 365 Customer Service Hub App?

This video demonstrates how to add a custom post in timeline for Dynamics 365 Customer Service Hub app or any model driven app.

Custom Posts allows you to post bespoke text into the timeline area. The posts can convey some information about the events, actions or some information pertaining to the application. These messages can be drafted and posted using Microsoft Power Automate flows.

Girish Uppal gives you a deep walkthrough on how to use Microsoft Power Automate to post content into the timeline area of the Case entity / table.

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[kotimaddineni]

This is very Informative, can't we do the same kind of procedure for custom entities instead of case entity

[fabienyao]

hi, i cant find my custom table when i chose Add a New row, please can u help me out ?

[anjanipendem]

Can we hide the '+' button in the timeline command bar