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CEKonnect Accelerator | Comprehensive Social Media Management tool by Alletec
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Using social media management tools with D365 CE apps is often very expensive and time-consuming.
Considering these pain points Alletec introduces CEKonnect Accelerator.
CEKonnect Accelerator is a comprehensive social media management and analytics tool by Alletec, specifically designed for D365 Customer Engagement app users that works with Microsoft Dynamics 365 Sales, Customer Service, and Marketing apps.
This application instantly eliminates the need to spend time, money, and effort in integrating the social media management tool and the Dynamics 365 Customer Engagement Apps.
Plus, it also ends the marketing team’s struggle of toggling back and forth between the social media and D356 CE applications if they aren’t integrated.
CEKonnect not only addresses these paint points but also offers many other benefits. The two primary installation benefits you enjoy with CEKonnect are…
1. Its ability to work as an extension to Microsoft Dynamics 365 Customer Engagement Apps, including both Online and On-Premise, hence eliminating the need for integration.
2. The next is that you don’t need to buy a separate license for CEKonnect as long as you have an MS D365 CE license.
Now if we come to its features, analytics takes the first place. CEKonnect uses AI-driven models to bring out the most accurate analysis of social media feeds and customers’ sentiments. It doesn’t at all require manual intervention for the analysis of social media operations. Also, you get a single accurate view of the truth of your customers’ sentiments, which helps you make informed business decisions.
Some of its other social media management features CEKonnect Accelerator includes are… v Linking your social media data directly to your CEKonnect records
1. Creating content and posting directly to your social channels
2. Creation and approval feature
3. Real-time social media analysis based on likes/comments/shares/posts
4. Automatic categorizing of positive and negative reviews into leads or cases respectively
5. Creating and managing cases based on customer feedback on linked Social media channels
6. Dashboard/Reports analysis based on Social Media inputs.
Last but not least, Alletec’s 24/7 customer care services to help you with any issues you encounter are an added advantage.
Considering these pain points Alletec introduces CEKonnect Accelerator.
CEKonnect Accelerator is a comprehensive social media management and analytics tool by Alletec, specifically designed for D365 Customer Engagement app users that works with Microsoft Dynamics 365 Sales, Customer Service, and Marketing apps.
This application instantly eliminates the need to spend time, money, and effort in integrating the social media management tool and the Dynamics 365 Customer Engagement Apps.
Plus, it also ends the marketing team’s struggle of toggling back and forth between the social media and D356 CE applications if they aren’t integrated.
CEKonnect not only addresses these paint points but also offers many other benefits. The two primary installation benefits you enjoy with CEKonnect are…
1. Its ability to work as an extension to Microsoft Dynamics 365 Customer Engagement Apps, including both Online and On-Premise, hence eliminating the need for integration.
2. The next is that you don’t need to buy a separate license for CEKonnect as long as you have an MS D365 CE license.
Now if we come to its features, analytics takes the first place. CEKonnect uses AI-driven models to bring out the most accurate analysis of social media feeds and customers’ sentiments. It doesn’t at all require manual intervention for the analysis of social media operations. Also, you get a single accurate view of the truth of your customers’ sentiments, which helps you make informed business decisions.
Some of its other social media management features CEKonnect Accelerator includes are… v Linking your social media data directly to your CEKonnect records
1. Creating content and posting directly to your social channels
2. Creation and approval feature
3. Real-time social media analysis based on likes/comments/shares/posts
4. Automatic categorizing of positive and negative reviews into leads or cases respectively
5. Creating and managing cases based on customer feedback on linked Social media channels
6. Dashboard/Reports analysis based on Social Media inputs.
Last but not least, Alletec’s 24/7 customer care services to help you with any issues you encounter are an added advantage.